Frequently Asked Questions
1. Do I need to be a resident of North Carolina to use MyMedi-Pal’s services?
No. While MyMedi-Pal is based in North Carolina, we proudly provide services to clients nationwide.
2. What is an intro call?
A 15- min intro call is great to schedule if unsure of services you may need. Also, an intro call is highly recommended if considering Navigational and Medical chart review services to determine potential timeframe warranted to complete requested services and costs. Theses slots are limited per day.
3. Will I be charged for the intro call?
No, you will not be charged for intro call. This is a quick call to determine what services you may need and if MYMEDI-PAL will be the best option for you.
4. Why is important to consider advocacy services?
It is personalized services, which assists and supports you in navigating complex medical diagnoses, improving general health literacy and can advocate on your behalf to allow individuals to actively participate in their healthcare journey. Our goal is for you to make well-informed healthcare decisions
5. Why should you choose MYMEDI-PAL?
It is a physician owned and led organization and can be an option for anyone because it is not meant to replace your current medical provider but to be an intermediary healthcare service solution to bridge the gaps within your health journey by offering multifaceted services to fulfill your personal health needs.
6. Does MYMEDI-PAL accept insurance?
No, it is a private company and not affiliated with any health care plan, hospital system and/or organization. MYMEDI-PAL works for you.
7. Does MYMEDI-PAL conduct telecommunication/virtual visits?
Majority of MYMEDI-Pal visits are virtual and/or telecommunication. However, in-person visits can be arranged if desired.
8. How does payment work?
MYMEDI-PAL accepts major credit cards, unless other options have been discussed.
9. Does MYMEDI-PAL accept FSA/HSA?
You should contact your Human Resource and/or carrier to see if MYMEDI-PAL qualifies for coverage or reimbursement.
10. What if I am experiencing a medical emergency?
Call 9-1-1 immediately for emergency medical services
11. What if I have additional questions?
Please call MYMEDI-PAL at 704-401-5269
